GTCs

General Terms and Conditions of Syntalgo for the services and use of syntalgo.ai by companies, authorities, intermediaries, etc.

  1. Scope of application
  1. The following General Terms and Conditions apply to all contractual relationships between Syntalgo UG (hereinafter referred to as the Provider) and the companies, authorities, intermediaries, etc. (hereinafter referred to as the Customer) with regard to the services of the syntalgo.ai portal. (hereinafter referred to as the Customer) in relation to the services of the syntalgo.ai portal
  2. The Provider offers a platform for AI-supported products for entrepreneurs and legal entities as customers on the basis of these GTC.
  3. Conflicting, supplementary or deviating general terms and conditions of the customer shall not become part of the contract unless the provider has agreed to their inclusion in writing.
  4. Subject matter of the contract
  1. In accordance with the following provisions, the Provider provides a database-supported system under the syntalgo.ai service for Customers from whom companies purchase a technical service that enables them to translate web conferences, online conferences, live streams, video conferences, etc. in real time. The provider offers the customer various software solutions and price structures, which differ according to the type and scope of the customer’s data and services and are priced according to different services.
  2. The exact scope of services of the individual booking options and the current prices can be found in the customer account or on the website.
  3. For our SaaS solutions with a subscription, the scope of services is shown in detail in the price overview
  4. The customer decides to which of the specified selection criteria it is assigned on the basis of the existing and transmitted content. The provider reserves the right to make a different assignment after consultation with the customer.
  5. The provider undertakes to keep the customer’s data available for retrieval on the syntalgo.ai server for the entire duration of the agreement so that it can implement the event
  6. During the term of this Agreement, the Provider shall be entitled to change the URL address of the syntalgo.ai website after giving one month’s notice in electronic form. This shall apply in any case as long as and insofar as the contractual services are otherwise maintained in accordance with these provisions.
  7. The Provider shall be entitled to suspend access to the syntalgo.ai website in whole or in part if and for as long as this is necessary for maintenance or repair work on the syntalgo.ai servers. The provider shall endeavor to keep downtimes and maintenance periods as short as possible. In the event of such disruptions, the customer shall not be entitled to a reduction in payment, termination of the existing contract or the assertion of claims for compensation.

III Conclusion of contract

  1. The customer must open an account (hereinafter referred to as “account”) before they can make bookings themselves. The account may only be opened by an authorized representative of the customer. The required data must be provided truthfully and updated immediately by the customer in the event of changes. They shall be stored in the Provider’s database and invoiced depending on the scope of the booking shown. The provider shall send the customer a confirmation e-mail. Contracts between the provider and the customer are only concluded when the customer has created an account. The selection is confirmed by the provider by e-mail. This e-mail is to be regarded as a commercial letter of confirmation.
  2. If a booking is selected, a contract between the provider and the customer is concluded immediately if the requirements of number 1 are met and the provider does not object within 14 days. An objection by e-mail is sufficient. The customer has no claim to the conclusion of a contract of use.
  3. Customers can register directly for all products and use the software straight away.
  4. If a contract is not concluded, the information stored in the database for this purpose will be retained for later login and, if necessary, booking by the customer so that he does not have to go through the registration process again.
  5. It is possible to change from a booking to a higher-value booking with more services at any time. Switching from a booking with more services to a booking with fewer services is only possible if a framework agreement has been concluded with the customer and the customer pays on account after the event.
  6. The customer is responsible for maintaining the confidentiality of the login data. In the event of misuse or loss of the login data or suspicion thereof, the customer must notify the provider.
  7. The provider may block the customer’s account in the event of suspicion or knowledge of breaches of the agreements until the entry has been clarified or amended.
  8. A subscription begins with the order and has a term of 12 months with a notice period of 1 month to the end of the term and must be sent in writing to support @ syntalgo.ai . Otherwise the subscription is automatically renewed for a further year. Orders for minute packages have an unlimited term
  9. Payment
  1. An invoice will be sent by e-mail to the e-mail address stored in the customer account after the contract has been concluded if the customer pays. Payments can only be made by credit card. Customers with a framework agreement will receive an invoice. All prices listed are net prices.
  2. Payment for SaaS products is made exclusively by credit card
  3. Unless otherwise agreed, all invoices issued by the provider to the customer are due for payment without deductions within 7 days of receipt of the invoice.
  1. The provider is entitled to block or delete the services concerned in the event of late payment. Furthermore, an account may be blocked. This does not affect the continuation of the payment obligation and does not affect further claims due to default.
  2. With a subscription, the customer can choose between monthly payment or annual payment (advance payment).
  3. Obligations of the customer
  1. The customer shall refrain from posting content on the syntalgo.ai website whose publication and dissemination violates statutory provisions and/or morality, for example through racist, sexist or violence-glorifying content. The customer assures that the content provided does not violate copyright, trademark, competition, criminal or data protection laws. The customer shall be solely responsible for the content of its event on syntalgo.ai and the content published there in relation to its products or activities and shall be obliged to check this conscientiously for legality and, if necessary, to have it checked by legal counsel. The customer shall also be responsible for the content of websites to which he provides access by means of hyperlinks, e.g. from a chat, unless he himself effectively limits liability.
  2. The provider reserves the right to delete certain content of a customer’s website or the customer’s entire website if it violates applicable law or the provider’s terms and conditions. As long as there is a dispute between the provider and the customer about the legality of the customer’s Internet presence, the provider is entitled to suspend access to the customer’s Internet presence.
  3. The Customer shall indemnify the Provider against all third-party claims and all costs incurred in connection with a breach of the Customer’s obligations under Section VI No. 2 and 3 of these Terms and Conditions. In particular, the customer shall also assume all costs, including the costs incurred for the defense of the provider’s rights, which the provider incurs due to a violation of the rights of third parties by the customer. All further rights and claims for damages of the Provider remain unaffected.
  4. Rights and obligations of the provider
  1. The provider merely provides the portal with its predefined structure. The provider always endeavors to ensure that the portal and its services can be used as smoothly and permanently as possible and to enable access to the information available there. There is no claim against the provider for trouble-free and permanent usability of the portal.
  2. The provider reserves the right to shut down the portal in order to update the database and/or the website.
  3. In the event that the customer provides or transmits content in connection with the services of syntalgo.ai to which it is entitled to copyrights or rights of use, syntalgo.ai shall be entitled to unrestricted use within the scope of the content of the contract.
  4. The provider attaches particular importance to compliance with the rules of data protection and data security (see data protection provisions).

VII Liability

  1. The following limitations of liability apply to contractual, quasi-contractual and statutory claims. Claims of the customer against the provider under the Product Liability Act remain unaffected by this provision.
  2. The provider is liable without limitation for damages resulting from injury to life, body or health that are based on an intentional or negligent breach of duty by the provider. The liability of the provider is limited to cases of intentional or grossly negligent action. The liability of the provider for the slightly negligent breach of essential contractual obligations is limited to the foreseeable damage typical for the contract. Otherwise, liability of the provider for slight negligence is excluded. This applies analogously to the liability of the provider for legal representatives and vicarious agents.
  3. The Provider shall not be liable for operational disruptions for which the Provider is not responsible and which are caused by force majeure, or for unforeseeable technical circumstances or temporary interruptions to the services for which the Provider is not responsible and which are caused by force majeure.
  4. The provider is not liable for the correct functioning of infrastructures or transmission paths of the Internet or a customer network that are not the responsibility of the provider or its vicarious agents, unless the provider is at fault.
  5. The provider shall not be liable for the failure of the functionality and freedom from interference of telecommunications lines operated by third parties, in particular the Internet service provider, insofar as the provider is not at fault. The provider is not liable for the failure of the functionality of the telecommunications connection to the contractual servers, in the event of power failures and in the event of failures of servers that are not within the provider’s sphere of influence, insofar as the provider is not at fault.
  6. The customer undertakes to take appropriate measures in his own interest to prevent and minimize damage. The customer is obliged to take customary protective measures against system damage and data loss on its IT systems. This includes in particular the installation of a virus protection program, which must be updated regularly, and the performance of regular data backups. The provider shall not be liable for any damage resulting from the use of linked pages of the customer or pages linked to the customer.
  7. AI is constantly being improved and is not error-free. Syntalgo is not liable for incorrect translations and interpretations.
  8. The provider predominantly makes third-party content available for use or refers to it. The provider is not liable for this third-party content that has been uploaded and/or released for publication by the customer in accordance with VI. no. 1 and 2.
  9. The provider accepts no liability for direct or indirect damage caused by the use of the syntalgo.ai website, reliance on the information contained therein or the downloading of data.

VIII. Contract term

  1. Unless otherwise agreed, the contract is concluded for one event at a time. Separate framework agreements are excluded.
  2. The term of a subscription is always 12 months. This is automatically extended unless you cancel your account 30 days before the end of the contract period.
  3. Other
  1. The customer may only set off undisputed or legally established claims against claims of the provider. The customer may only exercise a right of retention against claims of the provider on the basis of undisputed or legally established claims.
  2. The assignment of rights arising from a contractual relationship with the provider requires the prior written consent of the provider in order to be effective.
  3. Final provisions
  1. The law of the Federal Republic of Germany shall apply exclusively to all contracts between the supplier and the customer. The Vienna UN Convention on Contracts for the International Sale of Goods shall not apply.
  2. The place of jurisdiction is Mainz. This shall also apply if the customer is a merchant, a legal entity under public law or a special fund under public law.
  3. The place of fulfillment for all services of the provider is Mainz.
  4. Collateral agreements, amendments and supplements to these provisions must be made in writing. This also applies to the waiver of the written form requirement.
  5. The customer will be notified of changes to the General Terms and Conditions by e-mail, by a note in the customer account or when logging into the customer account in the “LOGIN” area. The changes shall become effective if the customer does not object to them by e-mail within 4 weeks. If the customer objects, this will result in termination of the contractual relationship at the next possible ordinary termination date without the need for notice of termination. Price changes are not deemed to be changes to the terms and conditions.
  6. Should provisions of these GTC be invalid or unenforceable in whole or in part or lose their validity or enforceability at a later date, this shall not affect the validity of the remaining provisions.

Status: January 15, 2025

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