{"id":1577,"date":"2025-02-07T11:43:14","date_gmt":"2025-02-07T11:43:14","guid":{"rendered":"https:\/\/syntalgo.ai\/technischer-support-und-faq\/"},"modified":"2025-07-31T11:42:08","modified_gmt":"2025-07-31T11:42:08","slug":"technischer-support-und-faq","status":"publish","type":"page","link":"https:\/\/syntalgo.ai\/de\/blog\/technischer-support-und-faq\/","title":{"rendered":"Technischer Support und FAQ"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-259e360b alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-info-box uagb-block-1f8d3237 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h1 class=\"uagb-ifb-title\">Hilfe<\/h1><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-image alignleft uagb-block-440ed655 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-left\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" src=\"https:\/\/syntalgo.ai\/wp-content\/uploads\/2025\/01\/pexels-photo-355952-355952-1024x712.jpg\" alt=\"Unsere Vision von KI-Echtzeitdolmetschen\" class=\"uag-image-1387\" width=\"1200\" height=\"550\" title=\"pexels-photo-355952-355952\" loading=\"lazy\" role=\"img\"><\/figure><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-8eea1311 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-info-box uagb-block-cb120112 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h2 class=\"uagb-ifb-title\">Problem mit Ihrer Firewall? <\/h2><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-3b3a752f\">\n<div class=\"wp-block-uagb-info-box uagb-block-9fd98309 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><span class=\"uagb-ifb-title-prefix\">Haben Sie ein Problem mit der Erreichbarkeit unserer Server? Wenden Sie sich dann an Ihren Netzwerkadministrator und bitten Sie ihn, Folgendes in der Firewall zu aktivieren.<\/span><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-info-box uagb-block-ef565816 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><p class=\"uagb-ifb-title-prefix\"><strong>T\u00e4glich<br\/><\/strong><code>*.daily.co<\/code> (TCP\/443)<br\/><code>*.wss.daily.co<\/code>  (TCP\/443, UDP\/40000-65534)<br\/><code>b.daily.co<\/code>  (TCP\/443)<br\/><code>c.daily.co<\/code>  (TCP\/443)<br\/><code>gs.daily.co<\/code>  (TCP\/443)<br\/><code>prod-ks.pluot.blue<\/code>  (TCP\/443)<br\/><code>*.stun.twilio.com<\/code>  (TCP\/UDP\/3478 oder TCP\/443)<br\/><strong>Turn-Server<br\/><\/strong><code>turn.cloudflare.com<\/code> (TCP\/UDP\/3478 oder TCP\/443)<br\/><code>*.turn.twilio.com<\/code>  (TCP\/UDP\/3478 oder TCP\/443)<br\/><code>*.xirsys.com<\/code>  (TCP\/UDP\/3478 oder TCP\/443)<br\/>VPN Split Tunnel Empfehlungen<br\/>Ausnahmeport <code>443<\/code> f\u00fcr Twilio IP-Bereiche.<br\/>Wenn m\u00f6glich, gesamten UDP-Datenverkehr ausnehmen.<br\/><strong>Microsoft Azure<br\/><\/strong><code>Microsoft.CognitiveServices<\/code> (TCP 443 ausgehend)<\/p><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":1586,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"normal-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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